GST invoice available on most lots · Manifests shared before payment

WhatsApp sourcing desk: +91 99913 33999
ee-Age WorldLiquidation & Wholesale

Trust & safety

Buyer protection & dispute resolution

How sellers are verified, how disputes are raised and reviewed, what evidence we need, and which payment options are live today.

Seller verification

What each seller badge means

Badges describe the seller after a manual audit by our team. They are not a statement about any individual lot.

Verification Pending

Documents submitted or incomplete. The seller can list, but no trust badge is displayed until the manual audit is completed.

  • Business and identity documents received or still awaited
  • Manual audit by the e-Age World team not yet completed
  • No badge is shown, whatever the number of transactions
Verified Seller

A manual business and document audit has been completed by the e-Age World team.

  • Registered business name and address checked against submitted documents
  • PAN / business identity document reviewed; GSTIN reviewed where the seller is registered
  • Warehouse or pickup location confirmed
  • Contact person verified over phone and email
Trusted Seller

A Verified Seller that has also built an acceptable performance record on the marketplace.

  • All Verified Seller criteria met and still current
  • At least 10 completed transactions on e-Age World
  • Fulfilment rate at or above 90% over the last 12 months
  • No unresolved dispute beyond the published resolution window
Established Seller

A long-running Verified Seller with high volume and a strong fulfilment and dispute record.

  • All Trusted Seller criteria met and still current
  • 50 or more completed transactions on e-Age World
  • Fulfilment rate at or above 95% over the last 12 months
  • Dispute rate below 2% with disputes closed inside the published SLA target
Browse verified sellers

Seller records, badges, ratings and transaction counts shown across this preview build are illustrative sample data. Real badges will be issued only through the admin verification workflow once the backend is connected.

Dispute resolution

Raising and resolving a dispute

Initial acknowledgement within 1 business day; resolution target 3 business days for straightforward cases and up to 7 business days for complex ones. These are policy targets, not unconditional guarantees.

  1. 1. Raise the dispute

    Contact our desk on WhatsApp or email with your order ID within the reporting window (Within 3 business days of delivery or pickup). Keep the consignment and packing material as received until the review closes.

  2. 2. Acknowledgement

    We acknowledge the dispute and assign a reference number within 1 business day, and tell you what additional evidence is needed.

  3. 3. Review

    Your evidence is compared with the lot listing, manifest, condition grade, quotation terms and the seller's dispatch documentation. The seller is asked to respond within the same window.

  4. 4. Outcome

    We aim to close straightforward cases within 3 business days and complex cases within 7 business days of receiving complete evidence.

  5. 5. Escalation

    If you disagree with the outcome, reply to the same reference within 5 business days for a second review by a senior member of the team who did not handle the original case.

Evidence we need

  • Order ID or quotation reference and the GST invoice, where one was issued
  • Photographs of the outer packing, pallet wrap and any transporter seals before opening
  • A continuous unboxing or de-palletising video where a shortage or damage is claimed
  • Photographs of the affected units, including labels, serial numbers or IMEI where applicable
  • Count sheet or manifest comparison showing the shortfall against the listed contents
  • Transporter delivery challan with any damage remark recorded at the time of delivery

Possible outcomes

  • Dispute closed with an explanation where the goods match the listed condition, grade and manifest
  • Partial credit note or price adjustment for a verified shortage or off-grade units
  • Replacement units from the same or a comparable lot, where the seller holds stock
  • Return of the affected units at an agreed cost split, where a return is practical
  • Refund of the affected portion once the return or write-off is confirmed

Usually not covered

  • Cosmetic marks that are consistent with the published condition grade for the lot
  • Claims raised after the reporting window or after the goods have been re-sold or re-packed
  • Mixed or unmanifested liquidation lots where variance was disclosed on the lot page
  • Transit damage on self-pickup consignments once the goods leave the warehouse

Dispute resolution SLA

  • Report within within 3 business days of delivery or pickup.
  • Initial acknowledgement within 1 business day.
  • Resolution target 3 business days–7 business days depending on complexity.

These are policy targets, not unconditional guarantees. Complex cases involving transporter claims, third-party inspection or seller site visits can take longer; we tell you when that happens.

Read the buyer protection process

Raise a dispute

Message our desk with your order ID and evidence. We reply during business hours, Mon–Sat, 10:00–19:00 IST.

WhatsApp +91 99913 33999Email hello@eageworld.comReturns & dispute policy

Payment trust

Payment methods and what is actually live

Each option is labelled Available, On Request or Coming Soon so there is no ambiguity about what is connected today.

Payment options

  • Bank transfer (NEFT / RTGS / IMPS)Available

    Pay against a proforma invoice issued before dispatch. Account details are shared only on the invoice raised by our desk.

  • UPIAvailable

    Accepted for smaller order values and booking amounts, subject to the limits set by your bank.

  • Online card / netbanking gatewayComing Soon

    A hosted payment gateway is planned. It is not connected in this build — no card payment is processed on this site today.

  • Escrow / payment protectionComing Soon

    Integration-ready concept: funds would be held by a third-party escrow partner and released after dispatch or inspection milestones. No escrow partner is live yet.

  • Payment on dispatchOn Request

    Balance payable against dispatch photographs and loading documents. Offered case by case, usually for repeat buyers and where the seller agrees.

  • Short credit termsOn Request

    Considered only for established buyers after commercial review. Terms, if any, are stated in your written quotation.

Payment terms vary by seller, lot, buyer verification status and order value. The final applicable terms always appear in your written quotation or proforma invoice before you confirm an order. Options marked “Coming Soon” are not connected in this build and no payment is processed on this site today.

Before you pay

  • Always work from a written quotation or proforma invoice issued by our desk.
  • Confirm GST invoice availability and the billing entity for the specific lot.
  • Check freight, loading and insurance, which are quoted separately from goods value.
  • Never transfer funds to bank details shared over chat alone without an invoice.

Questions

Trust, disputes and payments FAQ

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